TERMS & CONDITIONS (Auckland Rug Services)

1. Scope of Services

These Terms apply to all services provided, including:

No additional services are implied beyond those listed unless agreed in writing.

2. Payment Terms

  • Full payment is required before collection, commencement, or release of any rug unless otherwise agreed in writing.
  • No rug will be collected, processed, or returned without confirmed payment.
  • Failure to complete payment may result in cancellation or withholding of services.

3. Collection & Delivery

Rugs must be collected or scheduled for return delivery within 14 days of completion.

After this period:

  • Storage conditions may apply
  • Storage fees may be charged (where applicable)
  • Extended holding requires written agreement

Customers are responsible for arranging timely pickup or delivery.

4. Condition Assessment

All rugs are inspected prior to any treatment.

Customers acknowledge:

  • Pre-existing damage may become more visible after processing
  • Hidden structural weaknesses may be revealed during cleaning or repair
  • Results vary depending on fibre type, age, weave, and condition

We reserve the right to refuse or adjust treatment based on assessment findings.

5. Fibre Behaviour & Colour Changes

Natural fibres may respond to treatment with:

  • Minor tonal variation
  • Dye instability or migration
  • Changes in texture or pile alignment

These outcomes are inherent to textile behaviour and are not considered damage or fault.

6. Repair & Restoration Limitations

  • Repairs are structural stabilisation, not cosmetic reconstruction
  • Restoration improves condition but does not return rugs to “new” condition
  • Invisible repair outcomes depend on weave type, fibre condition, and damage severity

7. Pickup, Delivery & Access

Pickup and delivery are available across Auckland.

Customers must ensure:

  • Safe and reasonable access for collection/delivery
  • Accurate contact and address details
  • Availability during agreed timeframes

Delays caused by access issues may result in rescheduling.

Courier services may be used for outside Auckland regions where arranged.

8. Liability Limitation

We are not responsible for:

  • Pre-existing structural or fibre weaknesses
  • Deterioration due to age, wear, or previous improper repairs
  • Damage caused by prior incorrect treatments
  • Issues occurring after the rug has been returned

Liability is strictly limited to the agreed service scope.

9. Storage & Unclaimed Items

  • Uncollected rugs may be subject to storage conditions or fees
  • Long-term uncollected items require written agreement
  • We are not liable for deterioration due to extended storage beyond agreed terms

10. Force Majeure

We are not liable for delays or damage caused by events beyond reasonable control, including:

  • Transport disruption
  • Flooding or water-related incidents
  • Fire or environmental events
  • Industrial or supply interruptions

11. Service Area

  • We provide services across:
    • Central Auckland
    • North Shore
    • East Auckland
    • South Auckland
    • West Auckland
    Courier services may be arranged for outside Auckland.

12. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes shall be handled under New Zealand jurisdiction.

FINAL NOTE

  • By engaging our services, the customer confirms acceptance of these Terms & Conditions in full.
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